I ordered flowers from Birch & Maple from across the country, fully expecting a little bit of “hope for the best” energy… and instead got the most thoughtful, above-and-beyond experience ever.
Not only did they create a gorgeous arrangement, but they actually sent me a video of the flowers before delivery—like a proud parent showing off their overachieving child—and then followed it up with a photo of the recipient with the flowers when they arrived. I mean… who does that?? (Answer: legends.)
The whole experience felt so personal and caring, like they were just as invested in making someone’s day as I was. 10/10, no notes, would absolutely trust them again! ?

Beautiful flowers and wonderful to work with

What can I say every time I utilize this company they always exceed my expectations. I currently live in Austin Texas, but my fiancé lives in Houston. They’re able to always deliver in a timely manner and she’s always so happy to receive the flowers every single time. thanks again for such an amazing service that y’all provide.

The spray was beautiful and we received photos and delivery information. Great customer service. Will be sure to use again.

Sitting 15,000 km away, you were absolutely amazing and made the entire process so easy. I truly appreciate you going the extra mile by making the second pack bigger than ordered and also following up with a picture.

Your team was extremely professional and highly responsive throughout. You genuinely made a difference, and it was worth every dollar.

Amazing service — I am a very happy and satisfied client.

Pinky Virdee
Kenya.

Wow! What amazing customer service for our last minute order. Thank you so much for accommodating our last minute request! The bouquet was so beautiful and we appreciate you!!!

I wish I could clone Birch & Maple and put them in every city. What a wonderful experience. Not only did I receive personalized confirmation of my order shortly after I placed it but I also received a video of my arrangement right before it was delivered. The arrangement was absolutely stunning and the recipient loved it! I would order from Birch & Maple again and again.

I'm so impressed...the flowers were beautiful, and the service was exceptional. I received photos and updates during the entire process. Really a nice experience. Thank you!

I called up to send my wife flowers while attending United Airlines training for several weeks. Very helpful and efficient, and my wife loved the arrangement!

Kent in Colorado

They never disappoint. They've pretty much customized my orders, and they looked fabulous! Tell them what you want, and they can do it!

Their followers are a piece of art!

Very Happy with Birch & Maple. We used them last year and came back this year. They were even nice enough to share a photo of the recipient holding her poinsettia. Many Thanks....

Amazing customer service!

Let me start by saying the level of customer service is beyond excellent. The arrangement was absolutely BEAUTIFUL and the complete experience was beyond my expectations. We had an issue with delivery, a mistake on my part, but Dee went above and beyond to ensure the recipient got the arrangement, she delivered them herself after hours when she didn’t have to go through that trouble. Hands down one of the BEST experiences. I will be a forever customer for any future floral needs. Thanks again Dee for all your help!

Dee with Birch & Maple was very professional and delivered the most beautiful plant to our coworker in a very timely manner. We just received a very nice thank you from the recipient. Good job!

Great!

First time to use Birch & Maple and I will use them again. Very professional, great prices and the plant is beautiful!

Very customer oriented. Provided prompt service and delivery of order. I will definitely place future orders with Birch & Maple.

Excellent customer service. I would highly recommend this company for future orders.

Beautiful arrangement. Listened to what I wanted. Asked for feedback to make sure I was happy. Great communication. Especially helpful since I wasn’t local.